ck33 Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") govern the relationship between the ck33 platform and its users ("Members"). Using the platform through the ck33 website, mobile application or any other means will be considered acceptance of these terms.

The key terms used in this document are defined below:

• "Platform" — The ck33 website, mobile app and all associated digital services.
• "Member" or "User" — A person who holds a registered account on ck33.
• "Account" — A digital portfolio storing the member's personal login details, balance and history.
• "Bonus" — Any promotional credit granted by ck33 under specific conditions.
• "Wagering" — The requirement to place bets a set number of times before bonus funds can be withdrawn.
• "Net Loss" — The amount remaining after subtracting total winnings from total losses over a given period.

These terms and conditions have been prepared in English and this is the binding document. In the event of any dispute, this version will be considered final.

2 Account Registration and Eligibility

To open an account on ck33 and use the platform's services, the following conditions must be met:

• The applicant must be at least 21 years of age.
• Each person may open only one account. If a single person holds multiple accounts, ck33 has the right to close all of them.
• All information provided at the time of registration must be accurate, complete and up to date.
• Opening an account using another person's identity is strictly prohibited.
• It is the member's responsibility to keep their login details (username and password) completely confidential.

After registration, a member may not allow any third party to use their account. Transferring or selling an account is strictly prohibited. If a member notices any unauthorised access to their account, they must notify the ck33 support team immediately.

3 Age Verification and Identity Confirmation

The ck33 platform is for persons aged 21 or above only. ck33 may request age and identity verification from a member at any time. The member is required to cooperate with this verification process.

3.1 Verification Process

Any of the following documents may be requested for identity verification:

• Photo of National ID Card (NID) or passport
• Passport-size photograph
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

Withdrawal requests may not be processed until the verification process is complete. Providing false or forged documents will result in permanent account closure and the balance may be confiscated.

4 Deposits, Withdrawals and Payments

Depositing and withdrawing funds on ck33 is done through the mobile banking methods available in Bangladesh.

4.1 Deposits

• Deposit methods: bKash, Nagad, Rocket, Upay.
• The minimum deposit amount is ৳300.
• Once a deposit is confirmed, it is generally credited to the account balance instantly.
• Deposits may only be made from a payment account registered in the member's own name.

4.2 Withdrawals

• Withdrawal methods: bKash, Nagad, Rocket, Upay.
• The minimum withdrawal amount is ৳1,000.
• Withdrawals generally take between 10 and 45 minutes to process.
• Withdrawals can only be made to the payment method registered on the account.
• Identity verification must be completed before submitting a withdrawal request.

4.3 Suspicious Transactions

ck33 reserves the right to review any transaction. If a transaction appears unusual or fraudulent, it may be temporarily suspended and the member may be asked to provide additional information.

5 Bonuses and Promotional Offers

ck33 provides various promotional offers to registered members. Each bonus has its own terms and conditions, which the member is informed of at the time the bonus is granted.

5.1 Welcome Bonus

New members can receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example: a deposit of ৳1,000 earns a bonus of ৳1,200, giving a total balance of ৳2,200. The wagering requirement for this bonus is 10 times the bonus amount — meaning ৳1,200 × 10 = ৳12,000 must be wagered before the bonus funds can be withdrawn.

5.2 General Bonus Terms

• Each member may use each bonus offer only once.
• After receiving a bonus, the wagering requirement must be met within the specified time limit.
• Using multiple bonuses at the same time is not permitted unless the bonus terms explicitly state otherwise.
• Attempting to obtain bonuses through fraudulent means may result in the bonus being cancelled and the account being closed.

6 Game Rules and Fair Use

All games on ck33 are conducted fairly and transparently. Each game has its own rules, which are displayed in the game interface. Members should familiarise themselves with the specific rules of each game before playing.

6.1 Prohibited Activities

The following activities are strictly prohibited and will result in account closure:

• Playing using bots or automated software.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Colluding with other members to manipulate gameplay.
• Money laundering or any illegal financial activity.
• Attempting to interfere with the platform's security systems.

6.2 Technical Issues

If the result of any game is affected by a technical fault or server outage, ck33 reserves the right to declare that game result void and will return the relevant stake to the member's account.

7 VIP Program

The ck33 VIP program has three levels: Bronze, Silver and Gold. Members can advance to higher levels through regular play.

7.1 Weekly Cashback

Members at each VIP level receive cashback on their weekly net loss:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.

Example: If a Silver member has a net loss of ৳20,000 in one week, they will receive ৳20,000 × 0.5% = ৳100 cashback. Cashback is credited to the account at a set time each week.

7.2 Level Assignment and Changes

A member's VIP level is determined based on their regular play activity. ck33 reserves the right to change the VIP program terms at any time. Members will be notified in advance of any changes.

8 Account Suspension and Closure

ck33 may suspend or permanently close a member's account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Suspicion of fraud, deception or illegal activity.
• Evidence of operating multiple accounts.
• Failure to cooperate with the identity verification process.
• The account remaining inactive for an extended period.

A member may also request closure of their account at any time by contacting ck33 support. If wagering requirements have not been met at the time of closure, the bonus balance will be forfeited. However, any valid cash balance will be returned.

9 Responsible Gaming

ck33 is committed to the protection and wellbeing of its members. Gaming should be a form of entertainment, not a source of income. Following our responsible gaming guidelines is important for every member.

9.1 Self-Exclusion

If a member feels that their gaming habits are getting out of control, they can submit a self-exclusion request through ck33 support. This allows the account to be locked for a specified period.

9.2 Deposit Limits

Members can set daily, weekly or monthly deposit limits if they wish. This helps with budget management. These limits can be set by contacting ck33 support.

If you are experiencing problems related to gaming, speak with a family member or a trusted person. Use of this platform by anyone under 21 is strictly prohibited.

10 Privacy and Data Protection

Protecting members' personal information is of the utmost importance to ck33. Full details of how member data is collected, stored and used can be found in our Privacy Policy.

10.1 Purpose of Data Use

• Account verification and identity confirmation.
• Transaction processing and security.
• Providing customer service and resolving support requests.
• Detecting and preventing illegal activity.
• Compliance with applicable laws.

10.2 Sharing Data with Third Parties

ck33 does not sell members' personal information to third parties for commercial purposes. However, limited data sharing may occur for payment processing, technical services and legal obligations. All data is kept secure with SSL encryption.

11 Dispute Resolution

If any member has an objection to any decision or outcome by ck33, they must first contact the support team and attempt to resolve the matter.

11.1 How to File a Complaint

• The deadline to file a complaint is within 30 days of the relevant incident.
• The complaint must include the account number, date, amount, and a detailed description of the issue.
• After receiving a complaint, the support team will try to resolve it as quickly as possible.

For disputes regarding game results, game logs and server records will be considered the final proof. If ck33's technical records show a game result, that is decisive in the event of a dispute. Our FAQ page has answers to many common issues.

12 Changes to Terms & Contact

ck33 reserves the right to change these terms and conditions at any time. Members will be notified via email or platform notifications before any significant changes. Continued use of the platform after changes have been made will be considered acceptance of the new terms.

12.1 Contact

If you have any questions or need clarification about these terms and conditions, please contact the ck33 support team. Support is available seven days a week, twenty-four hours a day, in Bengali and English. Assistance is available via live chat and email.

For general information about casino and betting, visit our About Us page. This service is for members aged 21 and above.