ck33's Privacy Policy

This privacy policy applies to all services, websites, and mobile applications of the ck33 platform. It takes effect from the moment you engage with us as a user — from account registration through gaming activity and financial transactions.

ck33 believes your personal information is a valuable asset. We want to be transparent about what data we hold, why we hold it, and for how long. Please read this policy carefully; if you have any questions, you can reach us via 24/7 live chat or email support.

For detailed terms governing your account, visit our Terms and Conditions page. Continuing to use the service means you agree to this privacy policy.

ck33 collects the following types of information to provide uninterrupted service and ensure account security.

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — 21+ age requirement)
• Email address and mobile number
• Username and password chosen by the user (stored in encrypted form)
• National ID or passport details (as part of the identity verification process)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay mobile wallet numbers (for payment processing)
• Deposit and withdrawal transaction history and amounts
• We never store full card or financial account numbers

2.3 Usage Information and Technical Data

• IP address, browser type, and operating system
• Login and session times on the site, history of pages visited
• Gaming activity — bet amounts, outcomes, and active time
• Data collected from cookies and similar tracking technologies

ck33 uses collected information only for defined and lawful purposes. Each purpose is clearly listed in the table below:

If you wish to stop receiving promotional messages, you can update your subscription preferences at any time from your account settings.

ck33 never sells your personal information for commercial purposes. However, there are specific situations where sharing information with third parties may be necessary:

4.1 Payment Processing Services

Information required to complete transactions through mobile financial services such as bKash, Nagad, Rocket, and Upay is shared with the relevant providers. This information is used solely to verify and process transactions.

4.2 Technology and Infrastructure Partners

Game providers (such as Pragmatic Play, Evolution, JILI, PG Soft) and cloud infrastructure providers are given limited access to data for the purpose of operating the platform. Each party operates under a strict confidentiality agreement and may not use your information beyond our instructions.

4.3 Legal Obligations

ck33 is obliged to comply with applicable laws in Bangladesh or orders from a competent court by disclosing information when required. No information is voluntarily shared with any government body beyond this.

4.4 Fraud and Money Laundering Prevention

Information may be shared with the relevant authorities to assist in investigating incidents of cyber fraud, identity theft, or money laundering. This step is taken to protect the interests of all users.

ck33 uses cookies and similar technologies to run the website and app effectively. Cookies are small text files stored on your device that improve your browsing experience.

• Essential Cookies: Used to keep login sessions active, manage security tokens, and process transactions. Disabling these will prevent the service from functioning properly.
• Performance Cookies: Help improve service quality by analysing which parts of the site are used most.
• Preference Cookies: Remember your language selection, display settings, and preferred game categories.
• Marketing Cookies (subject to consent): Used to show relevant offers based on your interests and usage patterns.

You can control cookies at any time by changing your browser settings. However, disabling essential cookies may limit some services.

ck33 follows industry-standard technology and processes to protect your information. Security is an ongoing process — we regularly review and upgrade our systems.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption, so third parties cannot read the data in a usable form.
• Password Hashing: Your password is never stored directly — only strong hashing algorithms are used.
• Access Controls: Only authorised staff may access user data, only for specific purposes, and all access is recorded in logs.
• Two-Factor Authentication (OTP): OTP verification during login and financial transactions adds an extra layer of security to your account.
• Regular Security Audits: Technical audits are conducted regularly to identify system vulnerabilities.
• Data Backup and Recovery: Data is regularly stored in encrypted backups so that no data is lost in the event of a technical failure.

Keep in mind, however, that no method of transmitting information over the internet is 100% secure. It is important that you use a strong password and keep your account details confidential.

ck33 retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to comply with applicable law.

• Account Information: For as long as the account is active and for a defined period after closure as required by legal obligations.
• Financial Transaction Records: Retained for the long term for fraud prevention and accounting obligations.
• Session and Technical Logs: Kept for a limited period for security monitoring and troubleshooting.
• Marketing Preferences: Until consent is withdrawn or the account is closed.

Once the retention period ends, data is securely deleted or anonymised so that you can no longer be identified from it.

As a ck33 user, you have several important rights over your own information. To exercise these rights, contact our customer support.

8.1 Right to Access and Review Information

You can find out at any time what information ck33 holds about you. A summary of your data can be obtained through a written request.

8.2 Right to Correct Information

If information held in your account is incorrect or incomplete, you can request a correction. Additional documents may be required to change information that has already been verified.

8.3 Right to Delete Information

You can request the deletion of specific information alongside a request to close your account. However, due to legal obligations, some information may not be able to be deleted before a set period has passed.

8.4 Right to Object to Processing

You can object at any time to your information being processed for marketing purposes. Once you raise such an objection, ck33 will no longer send you marketing messages.

8.5 Responsible Gaming Protection

You have the option to monitor your gaming activity and request limits or a temporary break if needed. To learn more about safe and controlled play, read our Responsible Gaming page.

All services on ck33 are for persons aged 21 and above only. We do not in any way collect information from minors or allow them to use the platform.

Age verification is mandatory during registration. If there is reason to believe an account is being operated by a minor, ck33 will suspend that account, conduct an investigation, and permanently delete any information collected.

If a parent or guardian believes their child has registered on our platform, please contact our support team immediately — we will resolve the matter promptly.

ck33 may update this privacy policy when necessary. If there are any significant changes, a notification will be sent to your registered email address or posted on the platform.

Continuing to use the service after a change has been made will be taken to mean that you accept the revised policy. We therefore recommend reviewing this page regularly.

If you have detailed questions about this policy, you can find answers to common questions on our FAQ page, or contact us directly via live chat.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

• Live Chat: 24 hours, 7 days a week — support available in Bengali and English.
• Email: [email protected]

For requests related to your identity, we will first verify your identity and then provide a written response within the set timeframe. To learn more about ck33's overall operations and policies, visit our About Us page.